Medicine Hat Media

Posts Tagged ‘Service’

I have been to the Silver Buckle on two other occasions besides on St. Patty’s Day, and 2/3 of my experiences were terrible!

My first experience was on a wing night. The place was steady but far from being overly busy. It was forever until we even received a “hello” from a waitress, yet she passed us numerous times. We finally got our drinks and wings, however we were missing a couple orders of wings. We let the waitress know, and she confirmed they’d be at our table soon. I asked for a water and she said I had to pay over $2 for a bottle of water, stating, that on wing nights, they do not give out free water! But yet, I had a couple drinks already and had bought numerous orders of wings! Needless to say after an hour we still had yet to receive our missing wings or any refills on our drinks. When trying to get our tab we had to hunt her down, to find out she transferred it to another server, and to find her! When we finally received our tab, it  had drinks on it we never had and still had the wings on it we never received! I told the new server we did not recieve the wings or the drinks and she said she’d figure it out for us. The old waitress then came back with the receipt and asked what was wrong. We explained and she told us she’d get us two sets of wings for free. We denied, since we’ve been there over an hour and a half and were ready to leave. She then became very rude, told us she’d take off the wings we didn’t receive and stormed off. Before leaving I asked the bar if I could speak to a manager, they told me no one was in and to phone later. I did, and still no manager, so I left my name and number, and of course I did not get a call back.

I returned on on St. Patty’s Day with a group, intending to have a sociable night. It took us 20 minutes just to receive our first drink, and when our drink arrived the order was all wrong, however that wasn’t a big deal. We were far from picky. After a good half hour, our drinks were empty and the waitress hadn’t been back. After 45 minutes and no sign of the waitress, me and my husband decided to hit the bar for our drinks, where we witnessed our server hanging off a customer and taking shots! At the beginning we didn’t think anything about the lack of service, because the place was busy and giving the waitress the benefit of the doubt, but to see her doing shots instead of serving the customers is very unprofessional. Throughout the night we witnessed her behind the bar taking shots and when she did finally come back to our table, she was incoherent and stumbling! It was then we decided to pay our tab and leave.

Very unprofessional!

I have been to pretty much every grocery store in town and they all have their ups and their downs, but Safeway seems to be the slowest in terms of “get in and get out.” The marketing strategy that Safeway seems to convey is to have a clean store with good service. They absolutely have the clean store down and their shelves and bins are always stocked, but their service is very mediocre.

I like going to Safeway because I find their fruit and vegetables to usually be clean, nicely stocked and devoid of bruises, and the Safeway club card seems to minimize an enormous bill. The associates who work in the deli and pharmacy always seem very attentive and quick in servicing customers, but then you get to the nightmare of checking out.

In my experience, checking out at Safeway is a slow grueling task that makes shopping there not worth it at all. Unless you go shopping way later in the evening, the lines, whether express or not, always seem to take at least 15-20 minutes, then another 5-8 minutes to check out your groceries. There never seems to be enough cashiers on hand. For instance, the last time I was at Safeway, there were 20 people waiting in line for 4 tills, 2 of which were express lanes. It took me about 15 minutes to stand in line, wait, and check out my 5 items.

If I can help it, I will probably not go back to Safeway unless it is either very early in the morning or later in the evening to help minimize the amount of people in the checkout lanes.



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