Does Rossco’s Pub Take its Customers Seriously?
The answer is “yes” as stated by the original poster, “Chettar”, after talking with the owner of Rossco’s and coming to an agreement. The original complaint that was located here has been deleted as both parties want to move forward on the issue. The follow up to this post, Mistaken Context at Rossco’s is available here. I commend both parties for working this out. -A message from Vaughn.
March 25th, 2011 at 9:20 AM
Frustated with Service says:
I know of another incident at Roscos that has turned people away. Some girls went out one week night for a few drinks and something to eat. After a few drinks, they cut them off. They were only laughing and having a good time, it was not like they were a disruption to the entire establishment, and they were not drunk out of their minds. When the ladies asked to order food, they were denied. They would not let them order food because they had been ‘cut off’. Isnt food one of the best things for someone that has had a few drinks?? Needless to say, they will never ever go back to Rosco’s. They also had bad service that night too. If you don’t want your job, quit, there are lots of people looking for work that would gladly take your job. So, from now on it’s the Buckle for wings!
March 25th, 2011 at 9:21 AM
Dusty Melling says:
For the occasional lunch when it’s not too busy everything is rather acceptable. Last time I was there for an evening I waited about half an hour BY THE TILL trying to pay my bill. I had to wait for a certain waitress, who happened to have spent that whole time chatting up a table of drunk guys, it was painful.
I’m pretty sure they’d get the wings frozen in a bag anyway, I don’t see why there would be feathers on it.
March 25th, 2011 at 9:24 AM
Chettar says:
The feathers aren’t even the issue at all. I’m a fan of the wings and the place just that one waitress who acts like an ass.
March 25th, 2011 at 9:25 AM
Vaughn says:
I’ve had a couple weird experiences there as well, but for the most part, it’s been decent enough to continue going back.
March 25th, 2011 at 9:38 AM
Sean says:
I have had a couple rude waitresses there, but the food has always been fairly okay.
March 25th, 2011 at 2:47 PM
diane says:
i go there a cpl times a month, it is my favorite place to go to, my friends go there, sometimes without me, it has become a fave for them as well, it is a shame you feel you had a bad experience, i know that i have been going there for a cpl years, and absolultly never have i had a poor visit..(we go to enjoy each others company, and we do)….i suppose if you go somewhere often enough, you might have an off day, yours or theirs….it’s a shame to slam someone though on a page that everyone reads, and only gets one side of the story….i can’t imagine being grievous toward some one over something that you yourself said wasn’t a big deal, and yet here it is, a big deal, and likely to become bigger…hearing only one side of anything, feathers in chicken happen….often…anywhere that chicken is served….i don’t see why you have an issue (on someone elses defense) as it feels like “stirring the pot”
March 25th, 2011 at 2:55 PM
Frustated with Service says:
Its not stirring the pot. Its a matter of opinion, thats why its called ‘free speech’…..they asked for opinions and they got them. Everyone is entitled to their opinion, whether someone else likes it or not.
March 25th, 2011 at 3:00 PM
Vaughn says:
As I recently just stated in a similar post here, everybody can get both “sides of the story” if local businesses applied themselves to internet-based media and public relations. As with any business, I eagerly await their response so that I may post it on the site for everybody to read.
I wrote a fairly positive review for Rossco’s Pub here: http://www.medicinehatmedia.com/2010/09/rosscos-pub-review/
But, I also understand that my opinion isn’t the only one, which is why we see this article on the site, also because it is a genuine constructive criticism and not a “slam”.
March 25th, 2011 at 3:03 PM
Chettar says:
A good point, I don’t regularly complain but it’s definitely not my first run in at this place. As I have mentioned before, the feathers aren’t even the issue. It’s the way the waitress spoke to my friend. She might as well have just said f*** you, right to his face. He was mad and I don’t think customers should have to put up with that. The food at this place isn’t the issue, did you actually read it or the comments diane?
March 25th, 2011 at 3:10 PM
Chettar says:
I should also mention that I would never want anyone fired on my behalf. But there has to be some sort of attitude adjustment for anyone who thinks they can be disrespectful in the service industry.
March 25th, 2011 at 3:45 PM
kind sir says:
i have been going to rosscos for the last 10 years and i have never had a bad experience but im sure that if any patron had a issue with service or food there that instead of makeing it public first that people would have the respect to allow the owner of the establishment to fix the problem first instead of complaining to the rest of the world. it is not easy to run any kind of food establishment and there are always going to be problems on any given day. no one is perfect but how do you think the owner feels about you blasting his place to the public before he can fix the issue. to be honest whiny little idiots like you will make my experience there more enjoyable than i dont have to listen to you complain. p.s. the food is the best in town
March 25th, 2011 at 3:49 PM
kind sir says:
also rossocos has been in business for 18 years he must be doing something right
March 25th, 2011 at 3:55 PM
Chettar says:
I guess I should have mentioned that I have emailed my concerns and am awaiting a reply from the owner.
March 25th, 2011 at 4:08 PM
Dusty Melling says:
I would consider going the manager to be as high as you’d need to go.
March 25th, 2011 at 4:13 PM
Chettar says:
The basic point is that I’m not out for blood. My friend was offended and that offended me. The owner can take whatever kind of action he likes but I would suggest a more proactive approach to customer satisfaction.
March 25th, 2011 at 4:14 PM
aehiilrs says:
Wait, he set aside a wing just because of a feather? Your buddy needs to watch this: http://www.youtube.com/watch?v=unkIVvjZc9Y
March 25th, 2011 at 4:17 PM
Patricia says:
I am mildly confused by this post. First of all you say you and your friends were trying to be funny about the feathers in the wing, so when the waitress makes a comment back (which I find to be halarious, by the way), you decide to trash this poor woman on line?? Really?? How incredibly immature. My friends and I frequent Rosscos, at least once or twice per week. I find the manager to be incredibly good at her job. Always friendly, and courteous. In fact my friends and I prefer to sit in her section.
The fact that you are blogging about getting “bad” service is really beyond ridiculous. Get over yourself. Clearly you have never worked in the service industry. So my challenge to you is that you should try to be a server for a couple weeks. Then maybe you may have a small amount of consideration for those who do an incredibly demanding and difficult job.
March 25th, 2011 at 4:18 PM
Chettar says:
lol. Chopper tellin’ it like it is.
March 25th, 2011 at 4:31 PM
diane says:
yes Chetter, I read your post and the comments left afterwards….I am just wondering, why, if you have had ‘run ins’ there before, why you returned. (as the statement would lead me to believe that your not that happy with the place) (just a question)
“But there has to be some sort of attitude adjustment for anyone who thinks they can be disrespectful in the service industry.”
I am hoping that the above posted statement, goes both ways, there are way to many disrespectful customers out there…..in many different services, and in my opinion it is impossible to make everyone happy, luckily we live in a city with many services, and if unhappy with one, there are many more to try, what exactly are you expecting from this business (may i ask)
March 25th, 2011 at 4:53 PM
Chettar says:
I don’t really know what’s left to be said. I have had small issues with it before and I have returned because it’s me and my friend’s usual place to go for wings on Wednesday. The food is fine and aside from this particular waitress, the service is as well. I can’t actually expect anything to change but I have the right to voice an issue I have with service. Maybe this waitress will see the article and gain a little perspective on her actions towards other people. We went in to have a good time, have a beer, wings, and bs. We are paying customers and paying customers should be treated with respect. Not talked down to like little kids. I might go back, I might not. As I have mentioned I don’t like to complain about restaurants and all that but I’ve never seen that kind of straight-up rudeness from a server before. I assume you are trying to insinuate that we are a loud inconsiderate group, but we aren’t. We didn’t even actually talk all that much that night. Now, we are just simple working guys who don’t need any royal treatment. But I won’t tolerate a waitress who condescends to me, a friend mine, or any customer.
March 25th, 2011 at 5:53 PM
gary says:
I have my own issues with Rosscos’s staff, but what if your friend didn’t understand that the waitress was just joking? Maybe your friend is taking their self too seriously.
I mean he was joking about the feather to her, right? Maybe she was joking back. Before I read her response, the first thing that came to my mind was that chickens have feathers.
March 25th, 2011 at 6:22 PM
Chettar says:
It just wasn’t like that. I know joking around is different than being a jerk. If she was kidding you think she’d just even do something like take it away or even go the extra mile and replace it. But she just trashed him and walked away. Her tone is also a good indicator that it wasn’t a joke, but maybe I’m just tone-deaf…
March 25th, 2011 at 6:23 PM
Rossco says:
I’ve read the comments I have been trying to email the complainant but I have not got a reply back Mabey I have the wrong email get back to me so I can adress thus
March 25th, 2011 at 6:32 PM
Chettar says:
Maybe “FUNNY” is poor wording. I’ll admit that. My friends and I weren’t making jokes together about this wing, the wing was out of our minds at that point, it was noteworthy because I’d never seen that before although I’m perfectly aware this does happen. My friend doesn’t like being a bother so I guess I can admit that he should have been more direct in asking it be taken away. But there was no call for her “Hilarious” “joke”. I’ve said my piece and I think I’ll be done with it.
March 25th, 2011 at 6:32 PM
Vaughn says:
Just wanted to comment to post a link that somebody sent as a trackback (in case people don’t see the trackback). He went there today in response to this article:
http://phatcritic.wordpress.com/2011/03/25/just-winging-it-at-rosscos-pub-medicine-hat/
March 25th, 2011 at 6:34 PM
Bill Nye the SCIENCE GUY says:
ya i was sitting at the table across from you and remember her talking to your friend, he was the red head right? well she was being a little snarky when he just mentioned the feather. I thought to myself the exact same things you have mentioned.
March 25th, 2011 at 6:43 PM
Chettar says:
Ok Well Rossco sees this. maybe emails not workin too well today. No problem. I’m perfectly willing to put it all to rest if you’d care to comment or explain anything.
March 25th, 2011 at 6:45 PM
Chettar says:
That’s fair enough science guy lol. But even an explanation from her would be fine by me to put this matter to rest. If she was just being snarky and we took it out of context I can apologize.
March 25th, 2011 at 6:48 PM
Chettar says:
No appologies just a frank stating of her account of the incident and we’ll be on our way. I’ll delete the story.
March 25th, 2011 at 7:01 PM
Chettar says:
I should clarify, I mean no apologies from her or the restaurant will be needed. I will apologize if it was taken out of context and delete this page.
March 26th, 2011 at 1:59 AM
mac says:
First of all as I sit here and read the previous 42 comments I cant believe I am bothering to reply to something so trivial. Clearly Chetter is bored. I personally believe that the elusive “feathered” wing is a ridiculous topic and does not require anymore attention. That being said I felt I needed to write to ask if everyone that commented previously had served before, as you all sit and judge and say negative things I must say I have a career in the health care profession but have also served on and off over the years and serving is by far one of the hardest jobs there is. In the serving industry you are never allowed to have a bad day, everything that goes wrong is your fault, you often have to deal with extremly RUDE people in the public, and no matter what you do 70% of the time its not good enough, all the while maintaning a smile and getting treated like crap. As for the guy who’s freinds got cut off at the top I recommend you look up the Alberta liquor comission laws, because also along with everything else servers put up with they are now legally resposible for every stupid thing the customer does after they leave the pub. So if you had a bad experience this seems like the immature approach by far. If I blogged about every bad experience I had I would never leave my computer. If you were that bothered I would think approching the owner in person would have been the appropriate course of action. However if you were just looking for attention which I suspect you are mission accomplished.